iEXExchanger Help Center

Question 1

How long does the free technical support period last?

Accepted Answer

Free technical support is provided for 12 months from the date of license purchase.After this period, an additional 2-month transition period is granted with a limited level of support.

Question 2

Can technical support be extended?

Accepted Answer

Yes. After the free support period expires, technical support can be renewed on a paid basis.

Question 3

What is covered by technical support?

Accepted Answer

Technical support includes consultations and assistance related to the use of the standard administrative panel and the standard functionality of the software.

Question 4

Do you provide support for third-party modifications?

Accepted Answer

No. Technical support is provided only for the standard version of the software. Custom modifications, third-party integrations, and externally developed changes are not covered by the support service.

Question 5

Do you provide consultations for third-party developers?

Accepted Answer

No. The company does not provide consultations to third-party developers regarding the system architecture, database structure, source code, or internal implementation of the software.

Question 6

Are updates free?

Accepted Answer

Yes. Access to software updates is included throughout the active support period.

Question 7

Who is responsible for installing updates?

Accepted Answer

Updates can be installed by the customer самостоятельно? Need translate: The installation of updates is performed by the customer independently or can be ordered as a separate paid service.

Question 8

Can I postpone updating the system for a long time?

Accepted Answer

Yes. However, the more versions you skip, the more complex, time-consuming, and costly a future upgrade may become. We recommend keeping your system reasonably up to date to ensure compatibility, security, and access to the latest features.

Question 9

What is included in the license cost?

Accepted Answer

The license fee includes the iEXExchanger software, one free installation of the standard version, 12 months of technical support, and access to software updates throughout the active support period.

Question 10

Are there any monthly or annual subscription fees?

Accepted Answer

No. The license is purchased as a one-time payment. There are no mandatory monthly or annual subscription fees.

Question 11

Are there any hidden fees?

Accepted Answer

No. All key licensing terms are publicly available on our website. Additional charges apply only to optional services that are ordered separately by the customer.

Question 12

Is a refund possible?

Accepted Answer

Once the license, access to the software, source materials, installation, or any related services have been provided, refunds are not available, except where expressly required by applicable law.

Question 13

Can I change the domain after purchasing a license?

Accepted Answer

No. Once the license has been activated and bound to a domain, changing the domain is not permitted.We recommend carefully verifying the selected domain before purchasing the license.

Question 14

Can I use one license on multiple domains?

Accepted Answer

Only if this is permitted by the purchased license plan. For most licenses, the number of allowed domains is limited in accordance with the licensing terms.

Question 15

For what period is the license granted?

Accepted Answer

The license is granted in accordance with the terms and conditions specified in the current License Agreement.

Question 16

Can I transfer the license to another person?

Accepted Answer

Yes, but only in cases and under the conditions specified in the License Agreement.

Question 17

Can I use pirated or modified versions of the software?

Accepted Answer

No. The use of unofficial, pirated, or modified versions of the software is strictly prohibited and results in the loss of eligibility for technical support, updates, and related services.

Question 18

How long does it take to launch an exchange platform?

Accepted Answer

In most cases, the launch process takes anywhere from a few hours to several days, depending on the readiness of the server, domain, external services, and the information required to configure the project.

Question 19

Do you provide installation services?

Accepted Answer

Yes. One free installation of the standard version of the software is included with the purchase of a license.

Question 20

Can I use my own server?

Accepted Answer

Yes. iEXExchanger is installed on the customer’s server. All data, infrastructure, and system resources remain fully under your control.

Question 21

Can I install the project myself?

Accepted Answer

Yes. If you have the necessary technical knowledge and experience, the installation can be performed independently using the provided documentation.

Question 22

Is it possible to test the product before purchasing?

Accepted Answer

Yes. We provide a demo version of the administration panel, documentation, video materials, and other resources that allow you to explore the system’s features and capabilities before purchasing a license.

Question 23

What is required to launch an exchange platform?

Accepted Answer

To launch a project, you will need a domain name, a server, payment and exchange methods, sufficient reserves to process exchange transactions, and compliance with the legal and regulatory requirements applicable in your jurisdiction.

Question 24

Do I need to register a sole proprietorship, LLC, or another type of company?

Accepted Answer

Business registration, licensing, taxation, and legal compliance requirements depend on the laws and regulations of the country in which you operate.We do not provide legal, tax, or accounting advice and recommend consulting qualified professionals in your jurisdiction.

Question 25

What amount of reserve funds is required to get started?

Accepted Answer

The required reserve depends entirely on the exchange directions you plan to offer, the expected transaction volume, and your overall business model.The software itself does not impose any minimum reserve requirements.

Question 26

How long does it take to launch an exchange platform?

Accepted Answer

In most cases, the launch process takes from a few hours to several days, depending on the readiness of the server, domain, payment systems, and other required components.

Question 27

Can I configure the system before launching it on the main domain?

Accepted Answer

Yes. After purchasing a license, a temporary third-level technical domain is provided, which can be used for initial setup, testing, and project preparation before deployment on the main domain.

Question 28

Can I customize the design of the exchange platform myself?

Accepted Answer

Yes. Most visual elements, pages, interface blocks, and design settings can be modified independently.If you have the necessary skills, you can fully customize the appearance of the project to match your specific requirements and branding.

Question 29

Can I customize the system myself?

Accepted Answer

Yes. The majority of the software is available for independent customization and development.However, certain system components responsible for licensing, security, and core product functionality are protected from modification.

Question 30

Is the source code fully open?

Accepted Answer

No.The frontend is provided in a compiled form. Certain system files related to licensing, security, and software protection are encrypted in accordance with the terms of the License Agreement.The majority of the project remains accessible for review and can be customized or extended independently.

Question 31

Is DDoS protection included?

Accepted Answer

The software includes built-in security mechanisms and request rate-limiting features designed to help mitigate certain types of malicious traffic.However, comprehensive DDoS protection also depends on the underlying server infrastructure, network configuration, CDN services, and external protection providers such as Cloudflare.

Question 32

Are there any monthly subscription fees?

Accepted Answer

No. The license is purchased as a one-time payment.There are no mandatory monthly or annual subscription fees.

Question 33

What payment methods are available?

Accepted Answer

We accept payments via bank cards, cryptocurrencies, bank transfers, and other payment methods available at the time of purchase.The current list of available payment methods is displayed during the checkout process.

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