iEXExchanger Help Center
Answers about licenses, payments, installation and daily exchanger operations. Search for a question or choose a topic.
All questions
32Technical Support
How long does the free technical support period last?
Free technical support is provided for 12 months from the date of license purchase.After this period, an additional 2-month transition period is granted with a limited level of...
Technical Support
Can technical support be extended?
Yes. After the free support period expires, technical support can be renewed on a paid basis.
Technical Support
What is covered by technical support?
Technical support includes consultations and assistance related to the use of the standard administrative panel and the standard functionality of the software.
Technical Support
Do you provide support for third-party modifications?
No. Technical support is provided only for the standard version of the software. Custom modifications, third-party integrations, and externally developed changes are not covered...
Technical Support
Do you provide consultations for third-party developers?
No. The company does not provide consultations to third-party developers regarding the system architecture, database structure, source code, or internal implementation of the so...
Software Updates
Are updates free?
Yes. Access to software updates is included throughout the active support period.
Software Updates
Who is responsible for installing updates?
Update installation is performed by the Customer independently or can be ordered as a separate paid service.
Software Updates
Can I postpone updating the system for a long time?
Yes. However, the more versions you skip, the more complex, time-consuming, and costly a future upgrade may become. We recommend keeping your system reasonably up to date to ens...
License Purchase
What is included in the license cost?
The license fee includes the iEXExchanger software, one free installation of the standard version, 12 months of technical support, and access to software updates throughout the...
License Purchase
Are there any monthly or annual subscription fees?
No. The license is purchased as a one-time payment. There are no mandatory monthly or annual subscription fees.
License Purchase
Are there any hidden fees?
No. All key licensing terms are publicly available on our website. Additional charges apply only to optional services that are ordered separately by the customer.
Product Licensing
Can I change the domain after purchasing a license?
No. Once the license has been activated and bound to a domain, changing the domain is not permitted.We recommend carefully verifying the selected domain before purchasing the li...
Product Licensing
Can I use one license on multiple domains?
Only if this is permitted by the purchased license plan. For most licenses, the number of allowed domains is limited in accordance with the licensing terms.
Product Licensing
For what period is the license granted?
The license is granted in accordance with the terms and conditions specified in the current License Agreement.
Product Licensing
Can I transfer the license to another person?
Yes, but only in cases and under the conditions specified in the License Agreement.
Product Licensing
Can I use pirated or modified versions of the software?
No. The use of unofficial, pirated, or modified versions of the software is strictly prohibited and results in the loss of eligibility for technical support, updates, and relate...
Project Launch
How long does it take to launch an exchange platform?
In most cases, the launch process takes anywhere from a few hours to several days, depending on the readiness of the server, domain, external services, and the information requi...
Project Launch
Do you provide installation services?
Yes. One free installation of the standard version of the software is included with the purchase of a license.
Project Launch
Can I use my own server?
Yes. iEXExchanger is installed on the customer’s server. All data, infrastructure, and system resources remain fully under your control.
Project Launch
Can I install the project myself?
Yes. If you have the necessary technical knowledge and experience, the installation can be performed independently using the provided documentation.
Frequently Asked Questions Before Purchase
Is it possible to test the product before purchasing?
Yes. We provide a demo version of the administration panel, documentation, video materials, and other resources that allow you to explore the system’s features and capabilities...
Frequently Asked Questions Before Purchase
What is required to launch an exchange platform?
To launch a project, you will need a domain name, a server, payment and exchange methods, sufficient reserves to process exchange transactions, and compliance with the legal and...
Frequently Asked Questions Before Purchase
Do I need to register a sole proprietorship, LLC, or another type of company?
Business registration, licensing, taxation, and legal compliance requirements depend on the laws and regulations of the country in which you operate.We do not provide legal, tax...
Frequently Asked Questions Before Purchase
What amount of reserve funds is required to get started?
The required reserve depends entirely on the exchange directions you plan to offer, the expected transaction volume, and your overall business model.The software itself does not...
Frequently Asked Questions Before Purchase
How long does it take to launch an exchange platform?
In most cases, the launch process takes from a few hours to several days, depending on the readiness of the server, domain, payment systems, and other required components.
Frequently Asked Questions Before Purchase
Can I configure the system before launching it on the main domain?
Yes. After purchasing a license, a temporary third-level technical domain is provided, which can be used for initial setup, testing, and project preparation before deployment on...
Frequently Asked Questions Before Purchase
Can I customize the design of the exchange platform myself?
Yes. Most visual elements, pages, interface blocks, and design settings can be modified independently.If you have the necessary skills, you can fully customize the appearance of...
Frequently Asked Questions Before Purchase
Can I customize the system myself?
Yes. The majority of the software is available for independent customization and development.However, certain system components responsible for licensing, security, and core pro...
Frequently Asked Questions Before Purchase
Is the source code fully open?
No.The frontend is provided in a compiled form. Certain system files related to licensing, security, and software protection are encrypted in accordance with the terms of the Li...
Frequently Asked Questions Before Purchase
Is DDoS protection included?
The software includes built-in security mechanisms and request rate-limiting features designed to help mitigate certain types of malicious traffic.However, comprehensive DDoS pr...
Frequently Asked Questions Before Purchase
Are there any monthly subscription fees?
No. The license is purchased as a one-time payment.There are no mandatory monthly or annual subscription fees.
Frequently Asked Questions Before Purchase
What payment methods are available?
We accept payments via bank cards, cryptocurrencies, bank transfers, and other payment methods available at the time of purchase.The current list of available payment methods is...