No. Technical support is provided only for the standard version of the software. Custom modifications, third-party integrations, and externally developed changes are not covered by the support service.
Do you provide support for third-party modifications?
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How long does the free technical support period last?
Free technical support is provided for 12 months from the date of license purchase.After this period, an additional 2-month transition period is granted with a limited level of...
Can technical support be extended?
Yes. After the free support period expires, technical support can be renewed on a paid basis.
What is covered by technical support?
Technical support includes consultations and assistance related to the use of the standard administrative panel and the standard functionality of the software.
Do you provide consultations for third-party developers?
No. The company does not provide consultations to third-party developers regarding the system architecture, database structure, source code, or internal implementation of the so...