This Refund Policy sets out the terms governing payments, order cancellations, and refunds for software, licenses, modules, updates, services, and other digital products offered by iEXExchanger.
This Policy forms an integral part of the terms governing the purchase and use of iEXExchanger products.
By making a payment, the Customer confirms that, before payment, they have reviewed the description of the purchased product, its functionality, system requirements, licensing terms, and this Policy, and accept them in full.
1. General Provisions
iEXExchanger provides software, licenses, modules, updates, technical services, and other digital products.
All products are supplied electronically and are not physical goods.
For the purposes of this Policy:
- Company means iEXExchanger;
- Customer means an individual or legal entity that has made a payment;
- Product means software, a license, module, update, or any other digital product offered by iEXExchanger;
- Service means installation, updating, configuration, technical support, development, or any other paid work;
- Order means a product or service selected and paid for by the Customer;
- Domain means the domain name provided by the Customer for license activation and binding.
2. Finality of Payment
All sales of iEXExchanger products and services are final.
Once payment has been confirmed, the Order cannot be cancelled and no refund will be issued.
This rule takes effect immediately upon payment confirmation and applies regardless of whether:
- the Customer has provided a domain;
- the license has been activated;
- the Product files have been provided;
- the Product has been downloaded or installed;
- the Customer has started using the Product;
- the Customer has launched their exchange service.
Once payment has been confirmed, the Company accepts the Order for processing, records the agreed purchase terms, and begins the administrative and technical procedures required to prepare and activate the Product.
The period between payment confirmation and license activation forms part of the Order fulfilment process. During this period, the Customer may not cancel the Order or request a refund.
3. Payment Confirmation
Payment is considered confirmed:
- for bank transfers — when the funds have been credited to the Company’s bank account;
- for card payments — when the Company receives confirmation of successful payment from the bank or payment service provider;
- for cryptocurrency payments — when the required amount has been received and the required number of confirmations has been recorded on the relevant blockchain network;
- for any other payment method — when the transaction has been confirmed by the relevant payment service provider or by the Company.
Once payment has been confirmed, the Order becomes final and cannot be cancelled.
4. Providing a Domain
After making a payment, the Customer must provide the correct domain on which the iEXExchanger license will be used.
The Customer is solely responsible for:
- providing the correct domain;
- having the legal right to use the domain;
- ensuring that the domain complies with the selected license terms;
- providing the domain without unreasonable delay;
- providing any other information required for activation.
If the Customer:
- does not provide a domain;
- provides an incorrect domain;
- provides a non-functioning or inaccessible domain;
- does not complete the Order process;
- does not provide the required information;
- does not respond to the Company’s messages;
- postpones activation;
- decides to temporarily or permanently abandon the Product,
the Order will remain valid and no refund will be issued.
A failure to activate the license because the Customer has not provided a domain or other required information does not constitute a refusal by the Company to fulfil the Order.
The Company will remain ready to activate the license after receiving the correct domain and all required information from the Customer.
5. License Activation Time
Once payment has been confirmed and the correct domain and all required information have been received, the Order will be submitted for activation.
License activation is generally completed within 4–5 hours during business hours.
The activation period begins only after the Company has received:
- payment confirmation;
- the correct domain;
- information about the license owner;
- any other information required to process the Order.
If payment or the required information is received outside business hours, Order processing will begin during the next business period.
The stated activation time is an estimate and may be extended due to:
- the Order being received outside business hours;
- the need for additional payment verification;
- incomplete or incorrect information being provided;
- the need to clarify the domain details;
- scheduled or emergency technical maintenance;
- increased workload or an Order processing queue;
- circumstances beyond the Company’s reasonable control.
Waiting for activation, including any delay beyond the estimated activation time, does not by itself constitute grounds for Order cancellation or a refund.
6. Circumstances in Which Refunds Are Not Provided
Once payment has been confirmed, no refund will be issued if:
- the Customer changes their mind;
- the Customer no longer needs the Product;
- the Customer’s plans, business, or circumstances change;
- the Customer decides not to launch an exchange service;
- the Customer does not provide a domain;
- the Customer decides not to activate the license;
- the license is being prepared or is awaiting activation;
- the Product has not been downloaded, installed, activated, or used;
- the Customer purchases an unsuitable license, module, update, or service;
- the Customer did not review the Product description before payment;
- the Customer expected functionality that was not included in the official Product description;
- the Customer does not have the knowledge required to install, configure, or use the Product;
- the Customer has not engaged a specialist with the required technical expertise;
- the Customer’s server or infrastructure does not meet the system requirements;
- the Product is incompatible with third-party software that is not officially stated as supported;
- the Customer does not provide the required information or access credentials;
- the Customer refuses to follow installation or configuration instructions;
- the Customer’s domain, server, hosting environment, or other resources are blocked or not functioning correctly;
- the Customer breaches the License Agreement;
- the license is suspended or terminated due to a breach of its terms;
- the Customer refuses the Product or Service for any other reason after payment confirmation.
Failure to use a purchased Product does not constitute grounds for a refund.
7. Licenses and Domain Binding
An iEXExchanger license is provided in accordance with the selected plan and the terms of the applicable License Agreement.
Before submitting a domain for activation, the Customer must ensure that:
- the domain has been entered correctly;
- the Customer owns the domain or is legally authorised to use it;
- the selected domain is intended for the project on which the license will be used;
- the selected license meets the Customer’s requirements.
Once the domain has been submitted for activation, an error made by the Customer when selecting or entering the domain cannot be used as grounds for Order cancellation or a refund.
Any license change, transfer, or rebinding is governed by the License Agreement and is not part of the refund procedure.
8. Modules and Updates
The no-refund rule applies to all purchased iEXExchanger modules and updates.
Once payment has been confirmed, no refund will be issued regardless of whether:
- the module has been installed;
- the module has been enabled;
- the Customer has used its functionality;
- the update has been downloaded or installed;
- the Customer’s server meets the requirements of the new version;
- third-party modifications have previously been made to the Customer’s project.
Before making a payment, the Customer must independently review the module or update description, intended purpose, compatibility, and system requirements.
9. Services
iEXExchanger services may include:
- Product installation;
- update installation;
- software configuration;
- technical support;
- project transfer or restoration;
- development and customisation;
- module and integration configuration;
- other agreed work.
Once payment for a Service has been confirmed, the Order cannot be cancelled and no refund will be issued.
If the Service cannot be performed or is delayed because the Customer has not provided the required information, access credentials, files, server, or other resources, this will not constitute grounds for a refund.
The Customer’s decision to discontinue the work after payment has been made will also not constitute grounds for a refund.
10. Technical Requirements and Compatibility
Before making a payment, the Customer must review the published iEXExchanger system requirements.
The Customer is solely responsible for providing:
- a suitable server;
- a supported operating system;
- the required software versions;
- proper server configuration;
- an accessible domain;
- a valid SSL certificate;
- correct DNS configuration;
- qualified technical specialists where required.
Failure of the Customer’s server, domain, software environment, or infrastructure to meet the system requirements does not constitute grounds for a refund.
The Company does not guarantee compatibility with third-party solutions unless such compatibility is expressly stated in the official documentation.
11. Technical Issues
The discovery of a technical issue does not automatically entitle the Customer to a refund.
If an issue is identified and confirmed in the standard version of the Product, the Company will review the matter and take appropriate action in accordance with the applicable licensing and technical support terms.
Depending on the nature of the issue, the Company may:
- provide troubleshooting instructions;
- release a fix;
- include a fix in a future update;
- offer another appropriate technical solution.
Issues caused by any of the following do not constitute grounds for a refund:
- source code modifications made by the Customer or third parties;
- installation of third-party modules;
- incorrect configuration;
- failure to follow instructions;
- use of unsupported software;
- server or hosting failures;
- actions taken by the Customer’s administrators, developers, or other representatives;
- external attacks, restrictions, or failures of third-party services.
12. Cryptocurrency Payments
When paying with cryptocurrency, the Customer is solely responsible for:
- selecting the correct blockchain network;
- using the correct payment address;
- sending the exact required amount;
- paying the applicable network fee;
- complying with the validity period of the payment details;
- ensuring that the transaction is completed correctly.
Changes in the cryptocurrency exchange rate after payment do not constitute grounds for:
- Order cancellation;
- a refund;
- recalculation of the Order price;
- payment of any exchange-rate difference.
The Company is not responsible for funds sent:
- to an incorrect address;
- through an unsupported network;
- in an unsupported currency;
- with an insufficient network fee;
- in violation of the provided payment instructions.
13. Review of Information Before Payment
Before making a payment, the Customer must independently review:
- the contents of the purchased Product;
- its functionality;
- the selected license type;
- the domain-binding conditions;
- the system requirements;
- compatibility requirements;
- the installation procedure;
- the technical support terms;
- the availability of required modules;
- the final Order price.
Before completing a purchase, the Customer may contact iEXExchanger support for clarification regarding any relevant questions.
Once payment has been confirmed, the Customer is considered to have:
- received sufficient information about the Product;
- selected a suitable Product;
- accepted its specifications;
- accepted the applicable licensing terms;
- accepted the no-refund rule.
14. Order Cancellation
The Customer may discontinue the Order process before making payment.
Once payment has been confirmed, the Order cannot be cancelled.
A request to cancel an Order submitted after payment confirmation does not create any obligation for the Company to issue a refund, even if the domain has not yet been provided or the license has not yet been activated.
15. Payment Disputes and Chargebacks
Before initiating a payment dispute, the Customer is encouraged to contact iEXExchanger support.
Initiating a chargeback, bank dispute, or other forced payment reversal does not invalidate or replace the terms of this Policy.
In the event of a payment dispute, the Company may provide the bank, payment service provider, or other authorised party with:
- payment confirmation;
- Order information;
- a description of the purchased Product;
- confirmation that the Customer accepted this Policy;
- information about the domain provided by the Customer;
- evidence of license preparation or activation;
- communication records;
- technical logs;
- other information confirming the circumstances of the purchase and Order fulfilment.
During the review of a payment dispute, the Company may suspend:
- the license;
- access to Products;
- access to updates;
- technical support;
- performance of related Services.
If the payment is refunded or reversed, the license and access to the corresponding Products and Services will be terminated.
The Customer may not retain the right to use the Product while also requesting or obtaining a refund for it.
16. Limitations of This Policy
This Policy establishes that no voluntary refund will be provided after payment confirmation, including during the period before the domain is provided and the license is activated.
Nothing in this Policy is intended to exclude or restrict any rights that cannot lawfully be excluded by agreement under applicable law.
17. Changes to This Policy
iEXExchanger may amend or supplement this Policy.
A new version will take effect when published on the official website unless a different effective date is specified in the updated version.
A new version applies to purchases made after it takes effect. Purchases made before that date remain subject to the version of the Policy in effect on the relevant payment date.
Customers are advised to review the current version of this Policy before making each purchase.
18. Acceptance of This Policy
By making a payment, the Customer confirms that they:
- have read this Policy;
- understand its contents;
- accept all of its terms;
- understand the digital nature of the purchased Product;
- understand that the Order becomes final once payment has been confirmed;
- understand that failure to provide a domain or waiting for license activation does not create a right to a refund;
- voluntarily decide to proceed with the purchase.
If the Customer does not agree with this Policy, they must not make a payment.
19. Contact Information
For questions regarding an Order, payment, or license activation, the Customer may contact iEXExchanger support through the official communication channels listed on the website: https://iexexchanger.com