Technical support includes consultations and assistance related to the use of the standard administrative panel and the standard functionality of the software.
What is covered by technical support?
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How long does the free technical support period last?
Free technical support is provided for 12 months from the date of license purchase.After this period, an additional 2-month transition period is granted with a limited level of...
Can technical support be extended?
Yes. After the free support period expires, technical support can be renewed on a paid basis.
Do you provide support for third-party modifications?
No. Technical support is provided only for the standard version of the software. Custom modifications, third-party integrations, and externally developed changes are not covered...
Do you provide consultations for third-party developers?
No. The company does not provide consultations to third-party developers regarding the system architecture, database structure, source code, or internal implementation of the so...