Dear Clients,
We would like to inform you about important updates to the technical support policy for iEXExchanger products.
Technical support is provided only during the active support period. After the support period expires, an additional grace period of 2 months is granted. Once this grace period ends, access to technical support is terminated and new support requests will no longer be accepted.
In the past, we often continued assisting clients even long after their support period had expired. In some cases, consultations and assistance were provided months or even years after the end of the paid support period.
However, due to the continued growth of our client base, the increasing volume of support requests, and the ongoing expansion of the iEXExchanger ecosystem, we can no longer maintain this approach. From now on, technical support will be available exclusively within the active support period and the additional 2-month grace period.
If you require assistance with system configuration, updates, integrations, project migration, troubleshooting, or any other technical matters, we strongly recommend renewing your support in advance.
The following support renewal options are available:
- 1-month support plan;
- 1-year support plan.
Support can be renewed through the Services section of your client area.
Please note that this change applies only to technical support services. Your purchased license remains valid in accordance with the License Agreement, and these restrictions apply solely to consultations, technical assistance, and support services provided by our specialists.
