User license agreement | iEXExchanger

Last updated:02 Jul 2026

KEY TERMS OF THE AGREEMENT

THIS LEGALLY BINDING LICENSE AGREEMENT ("AGREEMENT") is entered into between IEXEXCHANGER DSO-FZCO-30288 (hereinafter "IEXEXCHANGER FZCO", "Company", "Licensor") and the end user of the software ("User"), collectively referred to as the "Parties." This Agreement sets the terms for granting the right to use the software "iEXExchanger" (hereinafter the "Software").

BEFORE DOWNLOADING, INSTALLING, ACTIVATING, OR USING THE SOFTWARE, PLEASE READ THIS AGREEMENT CAREFULLY.

BY CLICKING "BUY", "PROCEED TO CHECKOUT", "ACCEPT", OR SIMILAR, AND BY DOWNLOADING, INSTALLING, ACTIVATING, OR STARTING TO USE THE SOFTWARE, YOU CONFIRM THAT:

you are fully authorized to enter into and perform this Agreement;
you have read, understood, and unconditionally agree to all terms of this Agreement;
you agree to strictly comply with all terms of this Agreement.

IF YOU DO NOT AGREE TO ANY TERMS OF THIS AGREEMENT, DO NOT CLICK THE CONFIRMATION BUTTON AND DO NOT DOWNLOAD, INSTALL, ACTIVATE, OR USE THE SOFTWARE. IN THAT CASE, YOU MUST IMMEDIATELY REMOVE ALL COMPONENTS OF THE SOFTWARE FROM ALL DEVICES AND SERVERS WHERE IT WAS INSTALLED OR STORED.

If the Software is installed or activated by a third party (system integrator, contractor, consultant, etc.) on your behalf, you acknowledge that such person is your authorized representative and agree that their actions are considered your own. You bear full responsibility for the actions of this person as if you personally performed the installation or activation of the Software.

This Agreement includes:

this license terms document;
all appendices, add-ons, instructions, and documentation provided by IEXEXCHANGER FZCO;
any additional agreements and documents signed by the Parties related to the use of the Software.

This Agreement governs all matters related to the use of the Software and takes precedence over any other terms and documents unless explicitly stated otherwise in additional written agreements between the Parties.

Any use of the Software beyond the scope of this Agreement is prohibited and subject to liability under the laws of the United Arab Emirates (UAE) and international intellectual property protection standards.

1. TERMS AND DEFINITIONS

1.1. The company IEXEXCHANGER FZCO– a legal entity registered at Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates, and the rights holder of the Program.

1.2. The Program– the specialized software “iEXExchanger”, including source and object code, modules, components, databases, and any updates, additions, or modifications provided to the User by the Company.

1.3. User– any individual aged 18 or older, or any legal entity or organization, that has lawfully obtained access and the right to use the Program and related Company services under this Agreement.

1.4. Website– the official online resource of the Company, accessible at the address:https://iexexchanger.com, including documentation, informational materials, news, technical support, and other resources.

1.5. Service– a set of interactive services provided by the Company to the User through the Website and the Program, including consultations, technical support, access to updates, and additional services.

1.6. Account– the User’s personal record on the Website containing necessary data for identification, authorization, and managing access to the Program and Service (login, password, and similar authentication methods).

1.7. Intellectual Property Rights– exclusive rights to patents, trademarks, copyrights, trade secrets, know-how, source code, design, and other intellectual property results owned by the Company and protected by international and national laws.

1.8. Confidential Information– any information explicitly marked as confidential or reasonably understood as such, including but not limited to technical, commercial, financial data, details about products and services, clients and partners, as well as other protected information.

1.9. License Key– a unique digital identifier provided by the Company to activate and legally use the Software, designed to protect the Company’s intellectual property rights.

1.10. Force Majeure– extraordinary and unavoidable events that could not have been reasonably anticipated or prevented, including natural disasters, wars, acts of terrorism, strikes, pandemics, and actions by governmental or international authorities that hinder the fulfillment of obligations under this Agreement.

1.11. AML/KYC/KYB– a set of Company procedures and standards aimed at combating money laundering (AML), terrorism financing, client identification (KYC), and legal entity verification (KYB), in accordance with FATF recommendations and international standards.

1.12. High Risk– a risk category identified during User verification that indicates potential involvement of the User in money laundering, terrorism financing, violation of international sanctions, or other illegal activities.

1.13. Processing Provider– a payment service provider, bank, or other financial institution that processes and manages Users’ financial transactions within the Program and Service.

1.14. License Slot (Slot)— a portion of the Program license granted to the User under the selected tariff plan, intended for activating and using the Program on a single domain or subdomain. The number of Slots is determined by the terms of the respective tariff plan.

1.15. Archived License (Archived Slot)— a license or License Slot that the Company has permanently deactivated, where restoration, reactivation, or use of such Slot, as well as activation of any associated free Slots, is prohibited unless explicitly agreed upon in writing by the Parties.

1.16. Payment Methods– bank cards, electronic money, digital currencies, cryptocurrencies, and other payment instruments used by the User to make payments to the Company.

1.17. Documentation– a set of technical and informational materials, instructions, user manuals, specifications, and other documents provided by the Company to the User, necessary for installation, configuration, operation, and technical support of the Software.

1.18. Agreement– this End User License Agreement (EULA), including all appendices, addenda, terms, and conditions directly or indirectly related to the legal relationship between the Company and the User, governing the use of the Software and the provision of services.

1.19. Technical Support– a set of activities aimed at ensuring the uninterrupted operation of the Software, providing User consultations, resolving technical issues, and supporting the use of the Software according to the Company's terms.

1.20. Pricing Plan– the procedure established by the Company for granting access to the Program and Service, defining the usage period, service volume, payment terms, and other parameters described in this Agreement and on the Company's Website.

1.21. Official Request– a request for information or documents from government authorities, credit institutions, payment providers, or information operators within the procedures of AML/KYC/KYB or on other grounds in accordance with applicable law.

1.22. Domain Name– the unique website name of the User on the Internet, provided by the User during license registration and used for activation and operation of the Program under the terms of this Agreement.

2. MAIN PROVISIONS

2.1.CompanyIEXEXCHANGER FZCOdevelops, customizes, provides technical support, and maintains the specialized software “iEXExchanger” (hereinafter – the Program). A user granted access and the right to use the Program agrees to timely pay for the services provided by the Company and to comply with the terms, procedures, and rules set forth in this Agreement and other related documents.

2.2.CompanyIEXEXCHANGER FZCOhas the sole discretion to offer Users additional services related to the use of the Program, including but not limited to: technical support, consulting services, integration assistance, additional modules, and functionality extensions.

2.3.Users may choose to purchase additional services and software products provided by the Company, subject to full and unconditional acceptance of this Agreement’s terms, as well as any additional conditions, appendices, instructions, and regulations that may be posted on the Company’s official website, included in Program Addenda, or separately communicated to the User.

2.4.CompanyIEXEXCHANGER FZCOreserves the unconditional right to provide similar or other software products, adaptation, customization, and support services for the Program and other software solutions to third parties without restrictions and without the need to notify or obtain consent from the User.

2.5.The User agrees to use the Program and additional services solely in accordance with its intended purpose, functional capabilities, terms, and restrictions outlined in the technical documentation, on the Company's Website, and in this Agreement.

2.6.The User acknowledges and accepts that all software products and services provided by the Company are protected by copyrights and other intellectual property rights exclusively owned by the companyIEXEXCHANGER FZCO, and agrees not to infringe upon these rights.

2.7.The Company reserves the right to change the terms of service provision at any time without prior agreement with the User, introduce new or archive existing services and software products, as well as adjust payment procedures and pricing, by notifying the User in advance through posting the relevant information on the Company's official website.

2.8.The User is fully responsible for timely payment of purchased software products and services, as well as for complying with all terms of use of the Program and services provided by the Company.

3. PAYMENTS, TERMS, AND TAXES

3.1.The total payment amount and the duration of the license for using the Program are specified when placing an order on the company's official website at:iexexchanger.com. The user must pay the full price of the selected plan and any additional services within the deadlines indicated during the order process.

3.2.The user has the right to independently choose a tariff plan and related services when placing an order. The current prices and descriptions of available plans are listed on the company's official website.

3.3. IEXEXCHANGER FZCO offers users two main tariff plans:

iEXExchanger PRO— a license valid for 20 years, granting full access to all Program features on a single domain or subdomain;
iEXExchanger PRO Plus— the right to use two licenses for 20 years, allowing the Program to be used simultaneously on two domains or subdomains linked under one account and owner.

3.4.For both tariff plans (PRO and PRO Plus), the Company offers the following additional benefits:

Free license renewal of the Program after the initial 20-year term for an additional 25 years under the same conditions;
Free technical support for 12 months starting from the Program activation date, including consultations, standard issue resolution, and operational assistance.

3.5.The invoice is automatically issued by IEXEXCHANGER FZCO through the integrated payment system and provided to the User electronically. The User must pay the specified amount within the deadlines set by the chosen payment system or method.

3.6.The User may submit a written request to IEXEXCHANGER FZCO to receive a paper invoice or to pay by another method (bank transfer or alternative payment methods). The Company provides a paper invoice for tariff plans and services totaling 3,000 USD or more.3,000 USD.

3.7.Acceptance (full agreement with the terms of the Agreement) is considered complete upon receipt of 100% payment for the User’s selected tariff plan into the IEXEXCHANGER FZCO company account, or upon signing a separate Accession Agreement by the Parties.

3.8.If the User makes a payment through payment systems that do not automatically credit funds to the company's account, the User authorizes the company to independently withdraw and credit these funds to the company's designated account IEXEXCHANGER FZCO.

3.9.The service term may be terminated early:

in case of discontinuation of support and development of the current version of the Program;
upon written notice from the User to the company IEXEXCHANGER FZCO no later than 7 calendar days before the intended service termination date. In this case, previously paid amounts are non-refundable.

3.10.The User is solely responsible for timely payment and monitoring license validity and service provision periods. In case of late payment of the tariff plan, the company reserves the right to temporarily restrict or fully suspend the User's access to the Program and services.

3.11.All payment amounts specified in the Agreement exclude taxes, fees, and duties required by the applicable laws of the User’s country. The User is responsible for paying any applicable taxes, including sales tax, value-added tax (VAT), or other local taxes.

3.12.If the User’s country law requires withholding tax from the payment amount, the payment sent to IEXEXCHANGER FZCO must be increased so that after all required tax withholdings, the company receives a net amount equal to what it would have received if no taxes were withheld.

3.13.The User must provide IEXEXCHANGER FZCO with official documents confirming the withholding and remittance of taxes to the relevant tax authority.

3.14.If there are changes in tax and fee legislation, the User must immediately notify IEXEXCHANGER FZCO of all such changes and provide documents confirming compliance with tax obligations.

4. USE OF THE SOFTWARE AND SERVICES

4.1.The User obtains the right to use the Software and additional services after successfully registering a personal account on the company's official websiteiexexchanger.comand placing the corresponding order.

4.2.When placing an order, the User must independently and accurately specify the name of the product or service being purchased, select the appropriate tariff plan (PRO or PRO Plus), determine the license duration, payment method, and the total order amount. The User confirms that all provided information is accurate and final for the execution of this Agreement.

Before making a payment, the User must carefully read and give full and unconditional consent to the terms of this Agreement, including provisions related to payment, usage, restrictions, and liability. Making a payment is considered acceptance of all terms of this Agreement.

If the User disagrees with any terms of this Agreement or is unable to fulfill payment or usage obligations, they must refrain from placing an order, making a payment, and using the Software.

Failure to comply with these requirements or providing false information may result in service denial, license suspension, and other measures as stipulated by this Agreement and applicable law.

4.3.After successful payment, IEXEXCHANGER FZCO will:

Confirm receipt of funds in its account and send the User a payment confirmation notification to the email address provided in the order;
Provide the User with remote access to download the software product, including distributions, installation and setup instructions, and the license key via the User’s personal account on the Company’s official website;
If the User has any questions regarding downloading or activating the Software, they may contact technical support as outlined in this Agreement.

4.4.The software product provided to the User contains a unique set of protected information and files (including encoded and encrypted files and license keys). All exclusive rights to the information and materials contained in the Software belong solely to IEXEXCHANGER FZCO.

4.5.Activation of the license key and the start of the User’s selected subscription plan occur as follows:

The User must specify the domain name and/or subdomain in their personal account to which the license key will be linked;
After specifying the domain, the User must download and activate the provided license key by clicking the "DOWNLOAD" button in their personal account;
The tariff plan becomes effective from the moment the license key is activated and is strictly tied to the domain or subdomain specified by the User;
The User is not allowed to change the domain or subdomain specified during activation for the entire license period without prior written consent from IEXEXCHANGER FZCO.

4.6.Tariff plans:

4.6.1. PRO Plan:

Grants the right to use the Program on one specified domain or subdomain;
The license is assigned to a single owner;
The User may resell the license provided they obtain prior written approval from IEXEXCHANGER FZCO and comply with all terms of this Agreement.

4.6.2. PRO Plus Plan:

Grants the right to use the Program exclusively to one owner simultaneously on two specified domains or subdomains registered under a single account;
Licenses are combined and managed strictly by one owner;
Splitting licenses between multiple owners, users, or accounts is prohibited;
Transfer of ownership for both licenses is only allowed simultaneously and requires an official written request from the User followed by company approval;
If violations of the PRO Plus plan terms are detected, such as unauthorized license splitting, shared use of licenses by different owners, or granting access to third parties without approval, the company will notify the User to rectify the violations;
To successfully pass major audits and domain approvals, the User must fully comply with the PRO Plus plan terms, including purchasing separate PRO licenses for each owner and domain if users are split;
Failure to resolve violations within 14 calendar days after company notification may result in temporary suspension of access to updates and technical support until full compliance is achieved;
The user acknowledges that violating the terms of PRO Plus licenses may negatively impact the ability to pass monitoring and domain approvals, resulting in additional costs and the need to adjust licenses.

4.6.3. Archiving licenses and blocking free slots (unused domains).

4.6.3.1. The user acknowledges and agrees that under the tariff plan, which includes a set number of licenses/slots for domains (including but not limited to PRO Plus), the Company grants the user a limited right to activate a strictly defined number of domains/subdomains corresponding to the purchased tariff plan.

4.6.3.2. The Company reserves the right, at its sole discretion and according to internal license lifecycle policies, to change the status of a license, slot, or unused portion of the tariff plan to"archived"(or another similar status indicating permanent deactivation), including cases of prolonged inactivity, violation of the Agreement terms, termination of Service access, or other circumstances defined by the Company's policies.

4.6.3.3. From the moment the "archived" status is assigned, the corresponding license/slot is consideredpermanently deactivated, and anyavailable (inactive) slotsassociated with that plan,are blocked: The user may continue using previously activated domains/subdomains (unless otherwise restricted by the Agreement), butis not allowed to add new domains/subdomains and/or activate previously unused slots.

4.6.3.4.Example: with thePRO Plus planThe right to use the Program is granted for two domains/subdomains. If the User has activated only one domain/subdomain and has not activated the second slot, and the license/slot is later changed to "archived" status (permanently disabled), the User retains the right to use the Program on the already activated domain/subdomain, butdoes not gain the rightto add a second domain/subdomain in the future.

4.6.3.5.Archiving a license/slot is not grounds for a refund, price adjustment, compensation, slot restoration, or domain replacement, unless explicitly stated otherwise in a separate written agreement between the Parties.

4.7The User must use the Program only as intended and in accordance with the documentation. The following are prohibited:

Any changes to the Program's file structure;
Modification or substitution of the license key;
Proxying, mirroring, splitting, or publishing under other domains not specified in the license;
Any circumvention of protections and restrictions.

4.8.The User is solely responsible for installing the Program on servers, hosting, and other IT devices in accordance with the recommendations and limitations outlined in the instructions and documentation provided by the company.

4.9.IEXEXCHANGER FZCO manages and stores information about the User and their transactions, including IP address, transaction and payment details, order number, used domains, and other data necessary for User identification, service management, and legal compliance.

4.10.After activating the Program, the User gains access to regular updates, patches, bug fixes, and the latest technical and informational documentation published by the company in the User’s personal account. The User agrees to install all available updates promptly, understanding that failure to do so may cause Program malfunctions and loss of technical support rights.

4.11.Under the iEXExchanger PRO plan, the User receives free technical support for 12 months, including:

Consultations on installation, configuration, and use of the Program;
Resolution of issues and problems arising during the use of the Program’s standard features.

4.12.Under the iEXExchanger PRO Plus plan, similar free technical support is provided for 12 months, subject to compliance with this Agreement and no violations of the usage policy.

4.13.The technical support provided by IEXEXCHANGER FZCO does not include:

Development or modification of new modules and features of the Program based on individual User requirements;
Consultations and assistance related to the Program’s source code, modification of its structures, and internal components;
Configuration or administration of server hardware, hosting, as well as third-party applications and services used in conjunction with the Program.

4.14.The Company reserves the right to deny technical support to the User if it is found that the User has independently modified the source code, files, or components of the Program, installed third-party modules or plugins, uses third-party designs not approved by the Company, or in other cases where the Program’s functionality is impaired due to actions by the User or third parties.

4.15.The User agrees to promptly notify the Company of any detected malfunctions, errors, or vulnerabilities in the Program and to assist the Company in promptly resolving identified issues.

4.16.The User acknowledges and agrees that unauthorized use of the Program, violation of licensing terms, or attempts to bypass protections and restrictions set forth in this Agreement may result in immediate license termination, access blocking to the Program, and other legal measures to protect the rights of IEXEXCHANGER FZCO.

5. ADDITIONAL SERVICES

5.1.The company IEXEXCHANGER FZCO offers Users additional services, the list of which may be updated and changed periodically at the Company's discretion. The latest information about available additional services is provided on the official website at:https://iexexchanger.com/services.

5.2.Users have the right to order additional software products and services:

when placing the initial order for the main Program;
in the dedicated “SERVICES” section on the Company’s official website;
via the feedback form or other electronic communication methods listed on the website under “CONTACTS.”

Users independently create orders for additional services and, after review and confirmation, make payments according to the established rates.

5.3.The Company may provide domain name registration services. Users bear full responsibility for the chosen domain name, including the risk of potential infringement of third-party rights (copyrights, trademarks, and other intellectual property rights), and agree to compensate for any damages resulting from such infringements.

5.4.The domain name must meet the following technical requirements:

contain between 2 and 63 characters;
begin and end with a Latin letter or a digit;
intermediate characters can be Latin letters, digits, or hyphens;
hyphens are not allowed simultaneously in the 3rd and 4th positions of the domain name.

5.5.Domain name registration is considered complete once the status "registered" (REGISTERED) is obtained and the relevant domain and owner (administrator) information is entered into the corresponding Domain Name Registry.

5.6.After registering the domain name, the User is solely responsible for:

timely renewal of the domain name registration and payment of the applicable fees;
management and administration of the domain name;
maintaining the domain's functionality and availability;
protection of the domain from unauthorized use by third parties.

IEXEXCHANGER FZCO is not responsible for services provided by third parties (domain registrars, hosting providers, and other organizations), nor for any outages, service discontinuations, or other issues beyond the Company's control.

5.7.The User is solely responsible for taking necessary actions to renew services related to the domain name and hosting, including timely notifying the Company about the need to renew such services.

5.8.The Company reserves the right to refuse additional services to the User at its discretion in cases of:

violation of the terms of this Agreement by the User;
outstanding payments for previously rendered services;
the Company has reasonable doubts about the legality or good faith of the User's intentions.

5.9.If additional services are refused, the Company will notify the User in writing with the reason for the refusal.

5.10.The terms for providing additional services may include separate agreements and rules that the User must review and accept before purchasing and using them.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

Rights of the company IEXEXCHANGER FZCO:

6.1.The Company has the right to regularly update, modify, or improve the Program and Service, temporarily suspending User access during technical maintenance.

6.2.If the User is found to violate this Agreement, UAE laws, international regulations, or sanctions, the Company may immediately restrict or fully terminate the User's access to the Program and Service without prior notice.

6.3.The Company may unilaterally amend this Agreement, the procedure for fulfilling its obligations, the exercise of the Parties' rights, and the tariff policy, notifying the User by posting information on the official website or via electronic notifications.

6.4.The Company may provide the User with additional services related to expanding the functionality and technical support of the Program under the terms described on the Company's website.

6.5.If the User is found to have violated the obligations under the Agreement, the Company has the right to block the User's account, revoke license keys, and terminate any services without prior notice.

6.6.The Company reserves the right to discontinue support for any version of the Program in accordance with its product lifecycle policy, notifying Users in advance.

6.7.The Company may request and process the User's personal data necessary to provide services, in compliance with applicable laws and the Company's privacy policy.

Responsibilities of the company IEXEXCHANGER FZCO:

6.8.The Company commits to ensuring uninterrupted operation of the Program and Service in accordance with this Agreement, except during scheduled maintenance and preventive work.

6.9.The Company commits to providing technical support to the User according to the terms of the selected tariff plan, responding promptly to User requests.

6.10.The Company commits to maintaining the confidentiality and security of the User's data using modern information protection technologies.

User Rights:

6.11.The user is entitled to use the Program and Service solely within the scope of the granted license, the terms of the Agreement, and applicable law.

6.12.The user has the right to receive technical support, consultations, and access to documentation from the company as provided by the selected subscription plan.

6.13.The user may request additional services, extensions, and updates offered by the company, subject to compliance with the relevant terms and payment for such services.

User Obligations:

6.14.The user agrees to provide accurate and up-to-date information during registration and to keep it current.

6.15.The user must promptly notify the company of any unauthorized use of their account or suspicious activity within the Service.

6.16.The user agrees to use the Program only on certified equipment and in accordance with the technical requirements specified in the company’s documentation.

6.17.The user is prohibited from:

transferring the rights to use the Program to third parties without the company's consent;
modifying or attempting to access the Program's source code;
using the Program for illegal, fraudulent, or harmful purposes;
infringing on the intellectual property rights of the company or third parties;
posting or transmitting through the Service any information or materials that are illegal, threatening, offensive, defamatory, obscene, pornographic, or otherwise unlawful;
using the Program for activities related to money laundering, terrorism financing, or sanctions violations;
using the Program for military purposes or to support military operations.

6.18.The user agrees to independently monitor changes to the terms of this Agreement and to promptly review the current information posted by the company.

6.19.The user bears full responsibility for complying with all terms of this Agreement, as well as laws and international regulations governing the use of the Program and Service.

7. RESPONSIBILITY FOR THE USE OF PAYMENT METHODS

7.1.The user guarantees and confirms that all payment methods used to purchase products, services, and licenses—including but not limited to bank cards, e-wallets, payment systems, and other financial instruments—are solely owned by them and used legally.

7.2.The user agrees to use only valid and current payment methods, ensuring their lawful origin, sufficient funds, and compliance with applicable laws and the terms of this Agreement.

7.3.The user is fully responsible for any consequences arising from the use of payment methods belonging to third parties or used without proper consent from their owners. In case of any disputes or claims from third parties regarding the legality or legitimacy of payment method usage, the user agrees to resolve such disputes independently and at their own expense, and to compensate IEXEXCHANGER FZCO for all incurred losses.

7.4.If the payment methods used by the user are deemed invalid, illegal, or suspicious by a bank, payment system, or other financial institution, the user assumes full responsibility for any sanctions, fees, fines, or other losses resulting from these circumstances.

7.5.The user agrees to immediately notify IEXEXCHANGER FZCO of any unauthorized use, compromise, blocking, or restriction of their payment methods.

7.6.The user agrees to provide IEXEXCHANGER FZCO with any documents and information necessary to verify the legality and lawful origin of the payment methods used, in cases of doubt or upon receiving requests from banks, payment systems, regulatory authorities, or other authorized organizations.

7.7.IEXEXCHANGER FZCO is not responsible for any delays, errors, or issues with payments caused by third parties (banks, payment systems, telecom operators, etc.) or circumstances beyond the company's control.

7.8.In the event of chargebacks initiated by the user or the user’s card issuing bank without prior agreement with IEXEXCHANGER FZCO, the user agrees to reimburse the company for all losses, fees, and penalties incurred as a result of such chargebacks.

7.9.The user is fully responsible for the timeliness and accuracy of all payments made, as well as for promptly notifying the company of any changes to payment details or conditions of use.

7.10.If violations of the payment method terms outlined in this Agreement are detected, IEXEXCHANGER FZCO reserves the right to unilaterally and immediately suspend all services and access to software products until the violations are fully resolved and all related issues are settled.

7.11.The user undertakes to compensate IEXEXCHANGER FZCO for any losses, expenses, legal fees, attorney costs, and other charges arising from improper, illegal, or unauthorized use of payment methods.

7.12.IEXEXCHANGER FZCO reserves the right to conduct audits and require the user to undergo additional verification of payment methods and identity to prevent fraud, money laundering, and terrorism financing.

7.13.The user agrees that all transactions made using payment methods will be documented, stored, and processed by IEXEXCHANGER FZCO in accordance with applicable laws, the company’s privacy policy, and security standards.

7.14.In case of detected attempts of fraud, illegal use of payment methods, or other unlawful actions related to service payments, IEXEXCHANGER FZCO reserves the right to immediately notify the relevant law enforcement authorities and take all necessary measures to prevent and stop such actions.

7.15.The user acknowledges and assumes all risks associated with transactions conducted over the Internet, including possible technical failures, payment gateway errors, banking system interruptions, and other issues beyond the control of IEXEXCHANGER FZCO.

8. CRYPTOCURRENCY USAGE TERMS

8.1.The user fully understands and accepts all potential risks related to legal restrictions or prohibitions on the use, purchase, exchange, or transfer of cryptocurrencies in the jurisdiction where the user operates using IEXEXCHANGER FZCO’s software.

8.2.The user agrees to regularly monitor and comply with changes in laws, regulations, and recommendations from competent government authorities governing cryptocurrency operations in the relevant jurisdiction.

8.3.The user bears full personal responsibility for any legal, financial, or administrative consequences arising from the use of the software for cryptocurrency transactions and agrees to cover any losses or expenses related to these consequences independently.

8.4.The user guarantees that their cryptocurrency transactions do not violate international sanctions, anti-money laundering (AML) and counter-terrorism financing (CFT) requirements, or other applicable regulations and standards.

8.5.In case of claims from government authorities, credit institutions, or third parties arising from the user’s actions related to cryptocurrency use, the user agrees to resolve such claims independently without involving IEXEXCHANGER FZCO and to compensate the company for all incurred losses and expenses.

8.6.IEXEXCHANGER FZCO is not liable for any losses, penalties, or restrictions imposed on the User by governmental or other competent authorities in connection with the use of cryptocurrencies or any related services.

8.7.The User acknowledges that the cryptocurrency market is high-risk, with unstable regulation and high volatility, and assumes all financial and other risks associated with such transactions.

8.8.The User agrees to promptly notify IEXEXCHANGER FZCO of any changes in laws, regulations, or restrictions related to cryptocurrency use that may affect the legality of their transactions and software usage.

8.9.IEXEXCHANGER FZCO does not provide legal or financial advice regarding cryptocurrency use and is not responsible for any decisions made by the User related to such transactions.

8.10.The User agrees not to use IEXEXCHANGER FZCO’s software for activities related to terrorism financing, money laundering, or any other illegal actions.

8.11.The User understands and agrees that IEXEXCHANGER FZCO may suspend or terminate the User’s access to the software if there is suspicion of violation of any legal norms or regulatory requirements governing cryptocurrency transactions.

8.12.The User is solely responsible for the secure storage and protection of their cryptocurrency assets, access credentials, and electronic wallets. The Company is not liable for any User losses due to hacking, data loss, fraud, technical errors, or similar circumstances.

9. INTELLECTUAL PROPERTY RIGHTS

9.1. IEXEXCHANGER FZCO holds exclusive rights to all intellectual property related to the Program and Service, whether created independently or jointly with third parties. Intellectual property rights include, but are not limited to: software (including source and object code), databases, technical and user documentation, patents, trademarks and service marks, logos, trade names, design (registered and unregistered), trade secrets, know-how, domain names, branding, application programming interfaces (API), site and program architecture and structure, as well as any other developments related to these elements, including subsequent updates, enhancements, modifications, and derivative works.

9.2. The User acknowledges and agrees that any intellectual property rights not expressly granted under this Agreement remain solely with IEXEXCHANGER FZCO or its licensors. The User has no claim to any intellectual property rights other than those explicitly stated in this Agreement.

9.3. Any suggestions, feedback, recommendations, or ideas provided by the User to IEXEXCHANGER FZCO regarding the operation or improvement of the Program or Service may be used by the company at its discretion without compensation to the User. The User agrees that such materials become the property of IEXEXCHANGER FZCO upon submission.

9.4.The User agrees to comply with all applicable intellectual property laws related to the use of the Program and its components, including international regulations and agreements. Any unauthorized copying, distribution, public performance, or other improper use of IEXEXCHANGER FZCO’s intellectual property is strictly prohibited and may result in legal consequences.

9.5.The User is prohibited from:

Performing reverse engineering, decompilation, disassembly, decoding, modification, or any attempts to study the source code or internal structure of the Program;
Creating derivative works or products based on the Program or its parts;
Integrating the Program or its components into third-party software without prior written consent from IEXEXCHANGER FZCO;
Removing, hiding, or altering any intellectual property rights notices, logos, trademarks, or digital watermarks placed in the Program or its documentation;
Attempting to bypass or interfere with technical intellectual property protection measures implemented in the Program;
Transferring, reselling, sublicensing, leasing, renting, or otherwise disposing of your rights to use the Program without the written consent of IEXEXCHANGER FZCO;
Using the intellectual property of IEXEXCHANGER FZCO in any way that could harm the company’s reputation, its products and services, or violate applicable laws.

9.6. The user agrees to promptly notify IEXEXCHANGER FZCO of any known or suspected intellectual property rights infringements and to provide reasonable assistance in preventing and stopping such violations.

9.7. IEXEXCHANGER FZCO reserves the right to audit the user’s compliance with this section and to use all lawful means to protect and enforce its intellectual property rights, including blocking access to the Program, terminating this Agreement, and contacting relevant authorities.

9.8.Violation of the intellectual property provisions by the user constitutes a material breach of this Agreement and may result in immediate license termination and penalties under applicable law.

10. AML, KYC, and KYB POLICY

10.1. IEXEXCHANGER FZCO strictly complies with international standards and FATF recommendations, as well as legal requirements regarding anti-money laundering (AML), counter-terrorism financing, sanctions compliance, client identification (KYC), and legal entity verification (KYB). The Company is obligated to identify and verify all Users and legal entities utilizing the Program and the Company's services.

Users may alert competent government authorities and payment providers in cases of:

Suspected violations of international sanctions;
Signs of suspicious financial behavior;
Suspicions of involvement in money laundering or terrorism financing;
Connections to politically exposed persons (PEP);
Conducting transactions in high-risk jurisdictions as defined by FATF recommendations.

10.2. The Company may request additional information and documents from the User if suspicions arise regarding the provided data or the User's suspicious behavior. Documents that may be requested include, but are not limited to:

Identity documents (passport, ID card, driver’s license);
Proof of address documents (utility bills, bank statements, etc.);
Documents verifying the legal source of funds (bank statements, tax returns, contracts, and other documents);
Registration and incorporation documents for legal entities.

The list of requested documents may be expanded depending on circumstances and identified risks.

10.2.1. Additional information may also be requested in compliance with official requirements from government authorities, credit institutions, and payment providers.

10.2.2.The company conducts user verification using international sanctions lists and other specialized information sources.

10.3. IEXEXCHANGER FZCO performs an individual risk assessment for each user and takes measures to minimize such risks. Enhanced verification measures may be applied in cases of high money laundering or terrorism financing risk:

Request for an extended list of documents;
In-depth verification of the provided data;
Analysis of the economic rationale behind business relationships and transactions;
Identification and confirmation of the source of funds.

10.4. Payment systems and banks used by the User have the right to independently conduct compliance checks on Users according to AML/KYC/KYB requirements.

10.5. The duration of the checks depends on the complexity of the situation, the nature of the User’s transactions, and the promptness of the User’s response to information requests.

10.6. If there are reasonable suspicions of activities related to money laundering or terrorism financing, the Company is obliged to immediately notify the relevant government authorities and payment providers. Such notifications do not constitute a breach of confidentiality.

10.7. Any further User activity may be subject to additional control and monitoring.

10.8. The Company reserves the right to refuse the User confirmation of order payment and access to the Program solely if a high risk of violating AML/KYC/KYB requirements is detected at the time of payment. This decision is based on an internal risk analysis following international standards and the Company's internal policies. In case of refusal, the User's refund will be processed after all mandatory verification and compliance procedures are successfully completed. When issuing a refund, the Company may deduct all fees and operational costs charged by payment systems and intermediary banks related to the transaction.

10.9. Key indicators of high risk include, but are not limited to:

The User or their affiliates being listed on sanction lists;
Failure to provide requested documents in a timely manner;
Mismatch between declared activities and actual financial operations;
Suspicious transactions lacking clear economic or legal justification;
Use of funds from anonymous sources;
Frequent changes of bank accounts or payment details;
Using anonymous networks and VPNs when conducting financial transactions;
Presence of negative information about the User in public sources.

10.10. The Company has the right to request additional documentation and re-verify the User if new risks arise.

10.11. The Company commits to ensuring the confidentiality and security of User data, adhering to established data retention periods, and using reliable data protection systems.

10.12.The User agrees to promptly notify the Company of any changes to the data provided for identification and verification, and to provide up-to-date documents upon the Company's first request.

10.13.The Company reserves the right to periodically update and modify the AML/KYC/KYB procedures in accordance with changes in legislation and international standards without prior notice to the User.

11. CONFIDENTIALITY

11.1.The term “Confidential Information” means any information provided by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) under this Agreement, if such information:

explicitly marked as confidential;
not marked, but by its nature should be treated as confidential under similar circumstances.

Confidential Information includes, but is not limited to:

technical specifications and documentation of the Program;
source code and algorithms of the Program;
commercial, financial, and marketing information;
information about Users, clients, and partners;
any other information whose disclosure could harm the legitimate interests of any Party.

11.2.Confidential information does not include information if the Receiving Party can provide documented proof that such information:

was publicly available at the time of disclosure or became so without violating this Agreement;
was obtained from third parties without breaching any confidentiality obligations;
was known to the Receiving Party prior to being disclosed by the Disclosing Party;
was independently developed by the Receiving Party without using the Disclosing Party’s Confidential Information.

11.3.Each Party agrees to take all reasonable and necessary measures to protect Confidential Information, at least the same level of care it uses to protect its own confidential information, but no less than reasonable precautions to prevent unauthorized access, use, or disclosure.

11.4.The Receiving Party agrees to use the Confidential Information solely to fulfill the terms and obligations of this Agreement and not for any other purpose without prior written consent from the Disclosing Party.

11.5.Neither Party may disclose Confidential Information to third parties without prior written consent from the Disclosing Party, except when disclosure is required by court order, authorized government bodies, or regulatory agencies, provided the Disclosing Party is given prior notice of such disclosure where permitted by law.

11.6.The Receiving Party is fully responsible for any breaches of confidentiality by its employees, agents, contractors, or any other persons to whom Confidential Information was disclosed or became accessible in connection with the performance of this Agreement.

11.7.The confidentiality obligations of the Parties shall remain in effect for at least 3 (three) years after the termination of this Agreement. If the Confidential Information qualifies as a trade secret under applicable law, the protection period shall continue until such information ceases to be a trade secret.

11.8.The User acknowledges and agrees that the Company has the right to collect, use, process, and store any data provided by the User during the use of the Program and Service or obtained as a result of such use. This data is used solely to improve and optimize the Program’s performance and to provide support to the User. The Company undertakes to comply with applicable data protection and privacy laws.

11.9.The User agrees that the Company may aggregate, anonymize, and use statistical data collected during the operation of the Program for internal analytics and product improvement, provided that full anonymity is maintained and the User cannot be identified.

11.10.The User agrees to promptly notify the Company upon discovering any unauthorized access or disclosure of Confidential Information by third parties and to assist the Company in minimizing and preventing any negative consequences of such incidents.

11.11.Upon termination of this Agreement or upon the Disclosing Party’s request, the Receiving Party shall immediately return or destroy all media containing Confidential Information and confirm in writing that this obligation has been fulfilled.

11.12.Publishing press releases, statements, or any public information directly or indirectly related to the other Party, the terms of this Agreement, or its execution is prohibited without the prior written consent of the other Party.

11.13.The Parties acknowledge and agree that breaches of confidentiality may cause significant losses and damages. Therefore, each Party has the right to pursue any lawful remedies, including lawsuits for compensation for damages caused by violations of this section of the Agreement.

12. DISCLAIMER OF WARRANTIES

12.1.Except for the warranties explicitly stated in this Agreement and its appendices, IEXEXCHANGER FZCO provides the User with no other express or implied warranties, representations, or commitments regarding the Program, services, and support, including but not limited to warranties of merchantability, fitness for a particular purpose, or compliance with any other requirements, except where such warranties are mandated by law and cannot be legally limited.

12.2.The Program, services, and technical support are provided to the User on an "as is" and "as available" basis. The Company does not guarantee that the Program’s features and components will fully meet the User’s expectations, needs, or goals, nor that the Program will be fully compatible with software or hardware not listed in the official technical documentation of IEXEXCHANGER FZCO.

12.3.The Company is not liable for any failures, errors, or malfunctions of the Program caused by issues, bugs, or incompatibilities with third-party software, frameworks, or technologies, including but not limited to: Laravel, Angular, Vue.js, Node.js, server operating systems, and database management systems.

12.4.The Company is not responsible for any Program malfunctions resulting from updates or changes made by developers or the community of Laravel, Angular, Vue.js, Node.js, as well as developers of other components, libraries, and plugins used by the Program.

12.5.The User acknowledges and assumes all risks associated with using the Program and its components built on Laravel, Angular, Vue.js, and Node.js, including potential failures, software bugs, and incompatibilities arising after updates to these technologies.

12.6.The Company makes no guarantees regarding uninterrupted, reliable, or error-free operation of the software, including any delays, interruptions, or errors arising from Internet use, electronic communications, server hardware, or third-party services.

12.7.The Company is not liable for any losses or damages incurred by the User due to technical failures, errors, or issues caused by the operation or misconfiguration of third-party software solutions, libraries, modules, and infrastructure on which the Program runs (including Laravel, Angular, Vue.js, and Node.js).

12.8.The User assumes full responsibility for regularly backing up data and configuring backup systems, as the Company bears no responsibility for loss, damage, or destruction of the User’s data in case of failures or errors in the Program and its components.

12.9.The Company does not guarantee the complete absence of software errors and is not obligated to immediately fix any detected issues, but will make reasonable efforts to promptly address errors and failures that have been properly reported to the Company.

12.10.No verbal or written assurances or information provided by the Company’s employees, partners, agents, or representatives shall be considered additional warranties or expand the scope of warranties expressly stated in this Agreement.

12.11.In the event of technical problems or errors, the User agrees to promptly notify the Company, providing detailed information for analysis and resolution. The Company, in turn, commits to making reasonable efforts to provide technical support under the terms of this Agreement but does not guarantee a complete or immediate resolution of all issues.

13. LIMITATION OF LIABILITY

13.1.Under no circumstances shall IEXEXCHANGER FZCO be liable to the User for any losses, damages, or consequences arising directly or indirectly from the use or inability to use the Program and related services, including but not limited to:

direct or indirect financial losses, including lost profits, loss of business, or damage to reputation;
loss or damage of funds, cryptocurrencies, digital and virtual assets, as well as other electronic payment means;
loss or blocking of access to electronic wallets, accounts, electronic payment instruments;
loss, damage, or unauthorized access to the User's data, information, or documents;
failures, service interruptions, malfunctions of software or hardware of the User or third parties;
any indirect, incidental, consequential, punitive, or similar damages, even if the Company was informed of the possibility of such damages.

13.2.The total liability of IEXEXCHANGER FZCO to the User for any claims, demands, or causes of action related to the use of the Program and services is limited to the amount actually paid by the User to the Company in the last60 days prior to the event giving rise to the claim.

13.3.The User acknowledges understanding and assumes all risks associated with using the Internet, electronic and digital communication means, including but not limited to:

risks of technical failures, data transmission errors;
malware attacks (viruses, trojans, ransomware, etc.);
risks of unauthorized access, cyberattacks, hacking, and data tampering;
software and hardware compatibility issues, including those caused by third-party software solutions (e.g., Laravel, Vue, Angular).

The Company is not liable for any damage or losses caused by the above circumstances, despite reasonable measures taken to minimize risks.

13.4.IEXEXCHANGER FZCO is not responsible for any damage resulting from:

unauthorized use of the User’s identification data (logins, passwords, license keys) by third parties;
the User’s failure to follow the Company’s recommendations for secure use of the Program and protection of their data.

13.5.IEXEXCHANGER FZCO is not liable for any User actions related to:

using the Program and services for purposes prohibited by applicable law or international sanctions;
activities involving defense technologies, weapons, military operations, terrorism financing, or extremism;
violations of international export control laws, trade sanctions, or similar restrictions.

13.6.If the Program and services are used for purposes described in clause 13.5, the Company has the right to immediately terminate the license, block access to services, and notify the relevant authorities.

13.7.The User agrees to comply with all applicable laws and regulations regarding the use of the Program, including tax, currency controls, and disclosure obligations to government authorities.

13.8.The Company is not responsible for the compatibility of the Program with the User’s software and hardware if such software or hardware is not listed in the Company’s official technical documentation.

13.9.The Company is not liable for any losses or damages resulting from:

User making changes or modifications to the Program's source code;
User installing third-party software modules or extensions not approved by the Company;
User refusing to install official updates and patches provided by the Company.

13.10.The Company is not liable for force majeure events such as natural disasters, wars, epidemics and pandemics, industrial accidents, government and regulator actions, internet provider outages and other communication failures, or any other circumstances beyond the Company’s reasonable control and foresight.

13.11.These liability limitations are indefinite and remain effective after termination or cancellation of the Agreement for any reason.

14. FORCE MAJEURE

14.1.Neither Party shall be liable for failure or delay in fulfilling obligations under this Agreement if caused by events beyond their reasonable control (“Force Majeure”). Such events include, but are not limited to:

natural disasters (earthquakes, floods, hurricanes, etc.);
fires and explosions;
wars and military actions, foreign invasions, acts of terrorism;
civil unrest, mass riots, strikes, and lockdowns;
epidemics and pandemics;
any actions or decrees by government bodies or organizations with mandatory legal force;
interruptions in electricity and energy supply, disruptions to communication networks, Internet providers, and infrastructure caused by third parties.

14.2.The Party affected by force majeure must notify the other Party in writing (including by email) within 7 calendar days from the onset of such circumstances. The notification must include a description of the circumstances, the expected duration, and the potential impact on fulfilling obligations.

14.3.A document issued by an authorized government agency or international organization is considered sufficient and official proof of the existence, duration, and nature of the force majeure event.

14.4.During the period of force majeure, the obligations of the Party affected by the force majeure are suspended until the circumstances and their consequences cease. The deadline for fulfilling obligations is extended for the duration of the force majeure.

14.5.Each Party agrees to take reasonable measures to minimize the impact of force majeure and to resume fulfilling obligations under this Agreement as soon as possible after the circumstances end.

14.6.If the force majeure circumstances continue for more than 90 consecutive calendar days, either Party may unilaterally terminate this Agreement by sending written notice to the other Party. In this case, neither Party shall be held liable for failure to perform obligations resulting from the force majeure.

14.7.Upon termination of the Agreement due to force majeure, all payments made by the User for the period prior to such circumstances are non-refundable. The Parties shall settle accounts for services actually rendered up to the onset of the force majeure.

14.8.Inability to fulfill obligations due to lack of financial resources, financial difficulties, or economic problems is not considered force majeure and does not release the Parties from their obligations under this Agreement.

15. GOVERNING LAW AND JURISDICTION

15.1.The Parties agree to make every effort to resolve any disagreements or disputes arising from this Agreement amicably through good-faith negotiations. In case of a dispute, each Party shall send a written notice to the other Party detailing the issue. The Parties shall negotiate for 30 calendar days from the date of receipt of such notice.

15.2.This Agreement, as well as any disputes or claims arising from or related to it, including issues of interpretation, performance, breach, termination, or invalidity, shall be governed by and resolved in accordance with English Common Law, without applying conflict of law rules.

15.3.The United Nations Convention on Contracts for the International Sale of Goods (CISG, Vienna, 1980) applies to this Agreement only to the extent that it does not conflict with the provisions explicitly stated in this Agreement.

15.4.If the Parties fail to reach an agreement through negotiations, all disputes, disagreements, or claims arising from or related to this Agreement shall be finally and bindingly resolved by arbitration at the Abu Dhabi Global Market Arbitration Centre (ADGMAC), in accordance with the ADGMAC Arbitration Rules in effect at the time the claim is filed. The arbitration award shall be final, binding on the Parties, and enforceable in courts of any jurisdiction where the losing Party’s assets are located.

15.5.The arbitration shall be conducted by a sole arbitrator appointed according to ADGMAC rules. The seat of arbitration shall be the Abu Dhabi Global Market (ADGM), United Arab Emirates. The language of arbitration shall be English.

15.6.The Parties acknowledge and agree that the arbitration award is final and not subject to review, appeal, or challenge in any other judicial forum.

15.7.Each Party, to the fullest extent permitted by law, waives the right to a jury trial in any legal proceeding related to this Agreement, including any enforcement or non-performance issues.

15.8.Each Party unconditionally agrees that all disputes or proceedings related to this Agreement shall be resolved exclusively on an individual basis. The Parties expressly waive any right to participate in class, collective, or representative actions regarding any disputes related to this Agreement.

15.9.The Parties confirm that the choice of governing law and arbitration is a conscious and voluntary decision, and that the terms of this section are fair and reasonable given the nature of their relationship and the subject matter of the Agreement.

15.10.The Parties undertake to keep all information related to the arbitration confidential, including but not limited to arbitration awards and documents submitted during the arbitration process, except as required by law or by order of the arbitration tribunal.

16. TERMINATION PROCEDURE OF THE AGREEMENT

16.1.Either party may terminate this Agreement early in case of a material breach by the other party, if such breach is not remedied within 30 calendar days after receiving a written notice of the violation. A material breach includes, in particular, repeated (2 or more times) late payments by the User as stipulated in the Agreement.

16.2.IEXEXCHANGER FZCO Company has the right to immediately terminate this Agreement without prior notice in the following cases:

Detection of the User’s violation of anti-money laundering and counter-terrorism financing laws (AML/KYC/KYB);
Detection of the User’s use of the Program for illegal purposes or actions violating sanction restrictions;
If the User is listed on sanction lists or is suspected of financing terrorism or money laundering;
Attempts by the User to bypass technical protection measures or illegally use the Company’s intellectual property.

16.3.Either party may immediately terminate this Agreement without prior notice if the other party becomes insolvent, declares bankruptcy, enters external administration, is liquidated, or becomes involved in legal proceedings that significantly restrict its ability to fulfill obligations under this Agreement.

16.4.The User has the right to terminate this Agreement early at their discretion by sending the Company a written notice at least 7 calendar days before the intended termination date. The User fully understands and agrees that all previously paid funds are non-refundable.

16.5.Termination of the Agreement does not release the parties from obligations incurred prior to the termination date, including payment for services and compliance with confidentiality, intellectual property protection, and other terms of the Agreement.

16.6.Upon termination of the Agreement, the User must immediately cease using the Software, delete all its components, including license keys and technical documentation, from all devices and servers under the User's control, and confirm this action in writing upon the Company's request.

16.7.The Company has the right to retain and use the User's data in accordance with applicable law after the Agreement is terminated when such retention is necessary to comply with legal requirements, conduct audits, or other procedures mandated by regulatory authorities.

16.8.The parties agree to cooperate and act in good faith to resolve any issues related to the termination of the Agreement, including settling mutual claims and obligations arising from such termination.

17. TRADE CONTROL AND SANCTIONS COMPLIANCE

17.1.The User agrees to strictly comply with all applicable international, national, and regional sanctions regimes, export control programs, as well as any legislative and regulatory acts in the Company's jurisdiction IEXEXCHANGER FZCO governing export control, trade, and sanctions matters.

17.2.The User agrees not to directly or indirectly export, re-export, transfer, resell, lease, distribute, or provide access to the Software product and related services to third parties if such actions may violate or lead to a violation of applicable trade control, export control, and sanctions laws.

17.3.The user guarantees that they and their affiliates are not subject to any sanctions and do not cooperate with individuals or entities under sanction restrictions. The user agrees to promptly notify IEXEXCHANGER FZCO of any circumstances that may lead to sanctions or other restrictive measures against the Company or its counterparties.

17.4.IEXEXCHANGER FZCO reserves the right to suspend its obligations, limit, or terminate services to the user immediately and without prior notice in the following cases:

Detection or reasonable suspicion of the user violating sanctions laws, export control programs, or trade requirements;
Identification of circumstances that, in the Company’s reasonable opinion, may result in sanctions, penalties, asset freezes, or other enforcement actions by governmental or international authorities against the Company;
If continuing to fulfill obligations could cause the Company to violate applicable sanctions or export control laws.

17.5.The user undertakes to independently and regularly monitor the relevance and changes in legislation and regulations related to sanctions, export controls, and international trade, and to take all necessary measures to fully comply with these requirements.

17.6.If facts or suspicions of the user violating trade control and sanctions laws are identified, IEXEXCHANGER FZCO reserves the right to notify relevant authorities, financial institutions, payment systems, and other interested parties to minimize risks and ensure compliance. The Company is not liable for consequences arising from disclosure of information required to meet these obligations.

17.7.The user agrees to provide IEXEXCHANGER FZCO, upon first request, with complete, accurate, and timely information, documents, and other data necessary for compliance checks related to sanctions and export control laws.

17.8.The Company has the right to independently conduct checks on the User and their counterparties using international and national sanction lists, PEP databases, specialized information systems, and other tools necessary to ensure compliance.

17.9.The User acknowledges that violating the terms of this section may result in civil, administrative, and criminal liability, as well as the application of financial sanctions, account freezes, and other measures prescribed by the laws of various jurisdictions.

17.10.The obligations and conditions set forth in this section remain in effect throughout the term of this Agreement and continue to apply even after its termination or cancellation for any reason.

17.11.The Company reserves the right to implement additional control measures and internal procedures to ensure full compliance with sanction requirements and international export control standards, including conducting audits and monitoring the User’s activities.

18. FINAL PROVISIONS

18.1.The company IEXEXCHANGER FZCO reserves the right to modify, supplement, replace, or remove provisions of this Agreement at any time and at its sole discretion. Users will be notified of changes by posting the updated version on the Company’s official website or via notifications in their personal account. The new version takes effect upon publication unless a different effective date is explicitly stated.

18.2.The User agrees to independently check for updates to this Agreement at least once a month. Continued use of the Program after changes are published constitutes the User’s unconditional acceptance of the new terms.

18.3. Any notices required under this Agreement are deemed properly delivered if sent electronically to the email address provided by the User during registration or in their personal account on the official website of IEXEXCHANGER FZCO.

18.4.This Agreement constitutes the entire and complete understanding between the Parties regarding the matters specified herein and supersedes all prior oral or written agreements, obligations, representations, and warranties between the Parties on the subject.

18.5. If any provision of this Agreement is found by a competent court or arbitration body to be invalid, unlawful, or unenforceable, it shall not affect the validity and legality of the remaining provisions, which shall remain in full force. The Parties agree to replace the invalid or unenforceable provision with a new one that closely matches the original intent and purpose.

18.6. This Agreement applies to and is binding upon the successors and legal representatives of the Parties. The User may not transfer or assign rights and obligations under this Agreement without prior written consent from IEXEXCHANGER FZCO. IEXEXCHANGER FZCO may transfer and assign its rights and obligations under this Agreement, in whole or in part, to third parties without the User’s consent in cases of reorganization, merger, acquisition, asset sale, or similar transactions.

18.7. No failure or delay by either Party in exercising any right, power, or remedy under this Agreement shall be considered a waiver of such right or power, and a single or partial exercise of any right or remedy shall not prevent further exercise thereof.

18.8. IEXEXCHANGER FZCO may use any feedback, suggestions, ideas, and recommendations provided by the User to improve the Program, products, and services without any obligation to pay compensation or remuneration to the User.

18.9. The User agrees to comply with all applicable international and local laws and regulations, including export control laws, sanctions restrictions, and other legal requirements when using the Program and the company’s services.

18.10. IEXEXCHANGER FZCO reserves the right, at its sole discretion and at any time, to discontinue certain features, services, or capabilities of the Program if deemed necessary for commercial, technical, legal, or other valid reasons, providing Users with at least 30 calendar days’ notice.

19. CONTACT INFORMATION

Company Name:IEXEXCHANGER DSO-FZCO-30288(company license)

Legal Address:Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates

Official Website: iexexchanger.com

Contact Email:support@iexexchanger.com

For more information, questions about using the Program, terms of this Agreement, or technical support, please contact the email address above.

End User License Agreement (EULA) for Software