Starting December 1, 2025, updated technical support rules take effect for iEXExchanger.
To improve service quality and avoid confusion, the license support rules have been revised:
- PRO is supported through a dedicated single support channel;
- PRO PLUS is supported via a shared channel covering two domains;
- multiple licenses will have corresponding separate channels created.
Post-support conditions have also been clarified:
- consultations and assistance are unavailable until renewal;
- however, confirmed product bug fixes remain free of charge.
Full policy details: https://iexexchanger.com/docs/support
